1. Scope
This policy applies to the Knovox website, app, API, and related transactional emails. Third-party sites, payment pages, and AI service providers are governed by their own policies.
2. Data we process
To provide the service, we may process these categories:
- Account data: name, email, sign-in methods, and signed-in device information.
- User content: uploaded audio and video, YouTube source URLs, transcripts, summaries, edits, and legacy follow-up records created before that feature was retired.
- Service data: processing status, duration, usage, error codes, support references, and de-identified security records; product analytics exclude titles, transcript text, email, and query data from links.
- Billing data: subscription plan, billing status, and customer identifiers supplied by the payment platform; complete card details are handled by that platform.
3. Purposes and legal basis
Data is used to create and protect accounts, complete transcription jobs, generate requested AI results, enforce quotas and subscriptions, send transactional email, prevent abuse, diagnose failures, and meet legal obligations. Processing is based on providing the requested service, protecting the service and its users, complying with law, or consent where required.
4. Media and AI processing
Audio and video are stored with protected cloud services and processed by the media and AI services needed to provide transcription. Uploaded video may be converted into audio for transcription and playback. Knovox does not use customer content to train its own models; service partners process content only to provide the features you request.
5. Retention
Different data is kept for different periods:
- Free-account transcripts, summaries, and associated playable media follow the deletion date shown on the project page and are then removed by retention maintenance.
- Paid-account transcripts, summaries, and playable media follow the retention date shown on the project page; account closure marks application records as deleted and disables access without immediately purging the content.
- Sessions and verification records are removed when their security purpose or lifetime ends.
- Product-usage statistics are deleted with the associated account or kept only in aggregate form.
- Payment and service-provider records are retained as required for tax, dispute handling, and applicable provider policies.
6. Sharing and subprocessors
Data is shared with cloud infrastructure, Cloudflare Web Analytics, email, payment, and model providers only as needed to deliver the service. Knovox does not sell personal data. Providers may process data in other regions subject to their contractual and legal safeguards.
7. Security measures
We use secure sessions, strict origin controls, abuse prevention, short-lived upload authorization, signed requests, account-level access controls, and isolated credentials to protect the service. No internet service can promise absolute security; suspected risks should be reported promptly.
8. User rights and deletion
Users can access and edit some account data, delete individual transcripts, sign out other devices, or request account closure after canceling an active subscription. Account closure disables access and marks application records as deleted; project content is handled according to the deletion date shown on the project page rather than being immediately purged. Records lawfully retained by third parties remain subject to their processes.
9. Contact and changes
Send privacy requests to [email protected]. Material changes should be announced in the product or by email and reflected in the date above.